I was on a project once where both the customer and contractor were both very immature organizations. Neither had worked with Test Managers or with professional testers. However, the goal was still to implement a mission critical system in six months. On the one hand I had try and complete my tasks as a Test Manager, but on the other hand I had both a customer and a contractor who did not really know what to do with me.
The goal of this short talk is to describe how you as a tester/test manager must stick to what you know is right (for the testing process and for the customer) but at the same time when to be pragmatic and maybe use your skills in areas that are not directly test related to help the project forward or inch it closer to success.
This session is one of three stories presented by three different people in a storytelling track.