Company: Sopra Steria
Role in Company: Principal Testing Consultant
Country: United Kingdom
This talk is paired with The Tester Co-dependancy Problem as part of a conversation track on Head Hacking.
Testing often considered to be a purely technical exercise, a view frequently reinforced by an emphasis on metrics, KPIs,techniques and the whole thing being portrayed as a prescribed, almost mechanistic process. In actual fact, psychology plays a significant part in the role of a Tester or Test Manager.
The relationship between developer and tester can vary on a scale of hostile, through healthy co-operation to unhealthy codependence. Relationships with stakeholders, users and project managers are also important to how smoothly the project flows. Not to mention test team dynamics.
Then we come on to the psychology within the testing itself. The Cognitive Biases that affect how testing is approached are manifold and all-pervasive, but rarely obvious, until they are pointed out . Also the Cognitive Dissonances that stop us from seeing any other point of view and prevent productive communication. They are also often interwoven with the relationships with other people. These biases can deeply impact the effectiveness of the testing.
This presentation provides a brief overview of the psychology of testing in all its twists.